Terms & Conditions

Pebble Play UK — Terms & Conditions

Last updated: January 2026

These Terms & Conditions apply to all bookings and services provided by Pebble Play UK (“Pebble”, “we”, “us” or “our”).

By making a booking with Pebble Play UK, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. Our Services

Pebble Play UK provides themed children’s parties, sensory play experiences, creative activities, event styling and related party services.

Our services may be provided at private homes, hired venues or other agreed locations.

Our parties are designed as set themed experiences. The theme, activities, décor, styling and overall design will be based on the package selected at the time of booking.

Pebble is not a childcare provider. Parents, guardians or another responsible adult must remain responsible for the children throughout the event.

2. Booking & Confirmation

A booking is not confirmed until full payment has been received.

Once you have received your invoice, the full amount must be paid before any planning or preparation for your event can commence.

Payment of the invoice confirms your acceptance of these Terms & Conditions and secures your booking, subject to availability.

Until full payment has been received, Pebble is under no obligation to reserve the requested date or begin any preparation for the event.

If payment is not received, the date may be offered to another customer.

3. Payment

Full payment is required upon receipt of the invoice.

Pebble does not normally offer payment plans, deposits or part-payment arrangements.

We require payment in full before beginning the planning and preparation process because each event involves advance preparation, purchasing materials, allocating equipment, creating personalised items and committing time and resources to the booking.

No planning or preparation will commence until the invoice has been paid in full.

This includes, where applicable:

• Ordering materials and supplies;

• Preparing sensory activities;

• Preparing craft activities;

• Creating personalised signage;

• Preparing décor;

• Preparing food-table styling;

• Allocating equipment and stock;

• Coordinating suppliers; and

• Other preparation required for your event.

Any alternative payment arrangement must be agreed with Pebble in writing before the booking is confirmed.

For bookings made close to the event date, payment must be made immediately upon receipt of the invoice.

4. Prices

The total price of your booking will be confirmed on your invoice.

Prices may vary depending on the package selected, number of children, venue, location, additional services and any agreed extras.

Once the booking has been confirmed and paid for, the agreed price will remain fixed unless the customer requests additional services or changes.

Any additional costs will be communicated and agreed before the additional service is provided.

5. Set Themes & Customisation

Pebble offers a range of carefully designed set themes.

Our standard packages are provided as advertised and are not intended to be completely bespoke.

Requests to change colours, décor, activities, signage, styling or other elements may not always be possible.

Where Pebble agrees to provide additional or bespoke elements, an additional charge may apply.

Any agreed changes or additions will be confirmed before preparation begins.

Pebble reserves the right to make reasonable substitutions where an individual item is unavailable, discontinued, damaged or otherwise unsuitable. We will aim to ensure that any substitution remains appropriate to the overall theme and standard of the booking.

6. Number of Children

Unless otherwise stated on your invoice, our standard party packages are designed for up to 15 children.

Additional children may be accommodated for an additional charge, subject to venue size, available equipment, materials and staffing.

Final guest numbers should be confirmed with Pebble as soon as possible before the event.

If additional children are added after planning has commenced, Pebble will do its best to accommodate them but cannot guarantee that additional materials, activities or equipment will be available.

7. Adult Supervision

Pebble is an entertainment and events business and does not provide childcare.

A parent, guardian or responsible adult must remain present throughout the event and is responsible for supervising the children attending.

Pebble staff will facilitate activities and assist with the running of the party but do not take responsibility for supervising children in place of their parents or guardians.

Where additional staff have been booked, they are there to assist with the event and activities and do not replace parental supervision.

8. Venue Requirements

The customer is responsible for ensuring that the venue is suitable for the event.

The venue must:

• Be safe and suitable for children;

• Have sufficient space for the agreed activities and number of guests;

• Be reasonably clean and accessible;

• Allow Pebble sufficient access for setup and pack-down;

• Have any necessary permissions for the planned activities; and

• Be free from hazards that could reasonably affect the safety of guests or Pebble staff.

Pebble reserves the right to alter, restrict or stop an activity if we reasonably believe the environment is unsafe or unsuitable.

Where a hired venue is used, the customer is responsible for booking the venue and ensuring that the venue permits the planned activities.

9. Setup & Access

The customer must provide Pebble with access to the venue at the agreed setup time.

If Pebble cannot access the venue at the agreed time, this may reduce the time available for setup and could affect the final presentation of the event.

Pebble cannot be held responsible for delays caused by lack of access, venue restrictions, parking difficulties, incorrect venue information or circumstances outside our reasonable control.

10. Food, Allergies & Dietary Requirements

Unless specifically included in your package, Pebble does not provide food.

Where food, cakes or other edible items are supplied by the customer or another supplier, the customer is responsible for checking ingredients and ensuring that appropriate arrangements are made for allergies and dietary requirements.

Customers must inform Pebble of any relevant allergies, dietary requirements or additional needs before the event.

Pebble will take reasonable care when providing activities and materials but cannot guarantee an entirely allergen-free environment.

11. Add-ons & Third-Party Suppliers

Additional services may be available alongside your party package.

These may include cakes, entertainers, balloon installations, additional activities, party bags or other specialist services.

Where an external supplier is used, Pebble will make reasonable efforts to coordinate the service but cannot be responsible for circumstances directly caused by that third-party supplier.

Any additional services and costs will be confirmed before they are added to your booking.

12. Event Duration

The standard party duration will be stated on your booking or invoice.

Customers and guests are expected to leave the event area at the agreed finishing time so that Pebble can complete pack-down.

If the event runs beyond the agreed finishing time due to circumstances caused by the customer or guests, an additional charge may apply.

Any additional time is subject to Pebble’s availability.

13. Cancellation by the Customer

If you need to cancel your booking, you must contact Pebble as soon as possible in writing.

As Pebble begins committing time, resources and costs to a booking once payment has been received, cancellation may result in some or all of the payment being retained, depending on when the cancellation takes place and the costs incurred.

Where possible, Pebble will take reasonable steps to reduce any loss resulting from a cancellation.

Cancellation charges will be considered in accordance with applicable consumer law and will take into account the circumstances of the cancellation and costs or losses reasonably incurred by Pebble.

If you wish to cancel your booking, please contact us promptly so that we can discuss the available options.

14. Changing the Event Date

Requests to change the date of a booking must be made in writing.

Date changes are subject to Pebble’s availability and are not guaranteed.

If the requested new date is available, Pebble will do its best to transfer the booking.

Where a date change is requested after preparation, materials or third-party services have already been arranged, additional costs may apply where these costs cannot reasonably be recovered.

A date change is only confirmed once Pebble has agreed to it in writing.

15. Cancellation by Pebble

Pebble reserves the right to cancel an event where circumstances make it impossible or unsafe for us to provide the service.

This may include serious illness, emergency situations, extreme weather, venue closure, equipment failure or other circumstances outside our reasonable control.

Where Pebble cancels an event and cannot provide a suitable alternative arrangement or date, we will refund payments made for services that we are unable to provide, subject to applicable law.

16. Circumstances Outside Our Control

Pebble will not be responsible for failure or delay in providing services where this is caused by circumstances outside our reasonable control.

This may include:

• Severe weather;

• Natural disasters;

• Serious illness;

• Emergencies;

• Transport disruption;

• Venue closure;

• Government restrictions;

• Unexpected supplier failure; or

• Other unforeseen circumstances.

Where reasonably possible, Pebble will work with the customer to find a suitable alternative arrangement or date.

17. Equipment, Décor & Property

All Pebble equipment, décor, props, signage and materials remain the property of Pebble unless otherwise stated.

Customers and guests must take reasonable care of Pebble’s property during the event.

Where Pebble property is lost or damaged beyond reasonable wear and tear as a result of the actions of the customer or their guests, Pebble may seek reasonable repair or replacement costs.

18. Behaviour & Safety

Pebble expects all customers and guests to behave respectfully and safely.

We reserve the right to stop an activity or, in serious circumstances, end an event where behaviour creates a significant safety risk or prevents Pebble staff from carrying out their services.

This includes threatening, abusive or aggressive behaviour towards Pebble staff or other guests.

Where an event has to be stopped because of serious unsafe or abusive behaviour, a refund will not normally be provided.

19. Photography & Marketing

Pebble may take photographs or videos of event setups, décor, activities and events for portfolio and marketing purposes.

We will not intentionally use identifiable photographs or videos of children for marketing purposes without appropriate consent from their parent or guardian.

If you do not wish photographs or videos from your event to be used for marketing purposes, please let us know in writing before the event.

20. Intellectual Property

All Pebble themes, designs, artwork, photographs, written content, signage, party concepts, layouts and creative materials remain the intellectual property of Pebble Play UK unless otherwise agreed.

Customers may not reproduce, copy, sell, distribute or commercially use Pebble’s designs, concepts, photographs or materials without our prior written permission.

21. Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

Pebble will provide its services with reasonable care and skill.

Pebble cannot be held responsible for loss or damage resulting from circumstances outside our reasonable control, the actions of guests, unsuitable venue conditions, information that has not been disclosed to us or services provided directly by third-party suppliers.

Nothing in these Terms & Conditions affects your statutory consumer rights.

22. Complaints

If you have any concerns about the service provided by Pebble, please contact us as soon as reasonably possible.

We will aim to investigate and resolve complaints fairly and promptly.

23. Acceptance of These Terms

By paying your Pebble invoice, you confirm that you have read, understood and accepted these Terms & Conditions.

Payment of the invoice also confirms that you agree for Pebble to begin planning and preparing your event in accordance with the details agreed at the time of booking.

These Terms & Conditions should be read together with the information contained in your invoice, booking confirmation and any other written agreement between you and Pebble.

If there is a specific written agreement that differs from these Terms & Conditions, the specific agreement will apply to that booking.

24. Changes to These Terms

Pebble Play UK reserves the right to update these Terms & Conditions from time to time.

The Terms & Conditions applicable to your booking will be the version in place at the time your booking is confirmed and paid for.

Contact

Pebble Play UK

Email: admin@pebbleplayuk.co.uk

Website: www.pebbleplayuk.co.uk